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Customer Testimonials
Worked with David (pre-Sales) to buy a Range Rover, worst service ever, took forever to get me a quote and price received way over what was discussed both on purchase as well as lease, both made up, all lies, DO NOT LEAVE without getting something in writing. Lost his sale due to lack of caring for the consumer, most definitely a minus zero experience
They are not willing to do anything for a blown engine that just came out of warranty on a vehicle I have only had for 10 months. The car only has 40,000 something miles on it. We have had 2 oil changes done on it and they are saying there is no reported services done on it. That’s because there hasn’t been any issues. To say there is nothing you can do knowing the customer still owes the entire auto loan on a vehicle is absurd!!! I want everyone to know how crappy range rovers are! And also how Land Rover ... Read More DealerRater - Mar 27, 2025
Michael Teschner has been my go-to service person since purchasing our Jaguar in 2021. He has been very friendly and easy to work with while helping to solve my battery charging problem. He is willing to listen and suggest things that might help. I even look forward to seeing him each time I visit and chatting about our common interests and cars in general.
I have taken my Range Rover to this dealership 3 times(within the last four months) for the same issue. The techs are guessing at the diagnosis and charging me every time. The dealership should have fixed the problem the first time. Do not take your vehicle to this dealership. They do not have the equipment or techs to properly diagnose your vehicle! Horrible Servic
Extremely poor customer service after the sale. Very poor communication with finance department. Lack of response to emails from finance department.
Very poor follow up of issues and does not care about the customer after the sale.
We had some issues during our 3 year lease with Jaguar. Because of the issues we were told (on 2 separate occasions) we would not have to worries about the $495 "turn in" fee on the car. After all was said and done, this dealership did a 180 and reneged on what THEY had promised us. That being said, when the time comes, we will go to a different dealership in our metroplex. Unfortunately they are cutting off their nose to spite their face. They'll be fine. They're simply losing future clients and referrals. Bad call.
Beware: Took my Range Rover in for service on a Sat. afternoon. It was stolen within a couple of hours by someone who helped himself to the key fob that was left in an unlocked room and not in a locked box, right as the service department closed, which he used to find the vehicle and drive it off to Mexico. Dealership claims it did not even know vehicle was gone until 6 days later and then only because I had been calling to find out service status. Then, they tried to get me to pay them for a comparable replacement ... Read More DealerRater - Aug 19, 2024
I hate to write this review, but I am not recommending Land Rover Frisco for sales of Land Rover Range Rovers. We negotiated a written deal with Matt on a new Range Rover and at the last minute, they pulled a bait and switch and added on $12k to the purchase price, siting the manager wanted to "change the tires." Disappointed and not how a reputable dealer needs to do business with the public. Let's get away from these business practices and band together to not support dealerships that do business this way.
Johnathan was awesome. Communicated with me well and took good care of my vehicle. I highly recommend him as a service advisor.
The dealership does not negotiate in good faith. Agreed to take a deposit so the vehicle could be purchased on Saturday. Greedy sales manager called to reneg on agreement after i had shaken hands and all parties agreed to deal~ Do not do business there! Salesman good - his manager - horrid!
LOOK ELSEWHERE. Buyer beware: I'd recommend avoiding Rob at all costs, and likely the dealership altogether. Rob fraudulently misrepresented several pieces of information about the sale of a car I was interested in and, I might add, did so without any hesitation. That tells me he likely does this with frequency. A dealership that allows this kind of behavior is one to be avoided and I'm certainly never doing business with them again.
Stay Away......Certified garbage. Bought a 2021 almost new "Certified" Range Rover sport last month. You buy AND PAY MORE for a certified vehicle to not deal with issues. Since then it's been in the shop 3 weeks total...on two seperate times. Luckily we have another car or this would have been a bad situation. Not that paying for a car that's not even here and very clearly is a piece of garbage all while finding rides to the shop constantly is a great situation. I cannot even begin to imagine what more will go wrong in ... Read More DealerRater - Feb 13, 2024
The dealership is 100% up front on what they could or could not do. Juan Revis is knowledgeable and stayed in touch. Got me just what I needed.
rear lights do not work , Todd has never returned phone calls. This dealership is a joke.
Eric was super informative and great customer service. Even took the time to explain all brands and the differences.
I called multiple times to make appt and no answer. Text person is rude too.
Professional and clean dealership I like the free car wash and Todd great sales professional
Brought in my car to add a Jaguar part that I had to purchase through a 3rd party because it was discontinued by Jaguar. Lewis got me in and out in a few hours at a good price.
I took my vehicle to fix some issues. Jorge was amazing! He guide me through what we needed to do and made sure everything went smoothly. Truly grateful for him! Very happy with the service I received. Thank you.
Tried closing on vehicle Thursday but sales rep Jonathan said he was out for the day due to a sick child but that he would work on getting the buyers order sent to our bank. Friday came around and we called the bank, they said they never received the buyers order. Called Jonathan and he said he would send it over. After a while the bank received it and said the would now need the letter of guarantee and title app but Jonathan said the financial director would have that sent. Was never sent and Jonathan then told me they ... Read More DealerRater - Dec 18, 2023
Clean and helpful staff…valet and service advisor. Michael was great ! Everything was exactly as told.
They were very helpful professional, and made sure I was satisfied. Great people, great service.
Always pleasant to deal with Land Rover. Lease is coming up and hope to stay in a sport
Very helpful and informative. Kept in touch with us and worked around our schedule. Let us know as much as possible about the vehicle, no hidden issues.
Alisha and team were very engaging and made the car buying process flawless. I would recommend a friend without a second thought.
The Range Rover maintenance department consistently provided exceptional care for my car. Timely service, attention to detail, and professional staff made my experience truly satisfying. Highly recommended!
My service rep was professional and personable. He kept me appraised of any and all developments and did an outstanding job. Whatever your paying him it not enough.
Poor customer service. Took five days to change the old and replay battery. Then attempted to charge $145 more than quoted
Very lack of communications when my 1st vehicle arrived. Helped me to get second vehicle but no customer satisfaction recovery. what I went through and even as customer I was upset to the roof but I kept it calm.
If I would have screamed and made a scene would have a got better deal. But it's not me. I know some people do that and they get the most out of it.
Austin is very knowledgeable person. I would give him 5 star for his personal but he was also a part of it for no communication for 1st vehicle.
... Read More DealerRater - Dec 16, 2023
Thy always get it right! The staff is very courtesy and knowledgeable about the vehicles and the service needed. I love that my RR comes back washed and cleaned inside and out!
The service department is always friendly and the service advisors are very knowledgeable and professional.
Very patient, addressed all our needs, excellent service. Highly recommend and would definitely return to her!
Everything was great. Communication, timeliness, quality of work were just a few of the things I appreciate from a dealership. I highly recommend Land Rover Frisco.
The experience was very good. Work was done quickly. I would recommend this dealer. Nice service advisor !
They do not come across as trust worthy, They never have loaner cars readily available
Kendrick my sales rep was fast and attentive. I really enjoyed my experience with him.
JLR Frisco is always accommodating and, when parts are available, the work is completed very satisfactorily. They’re always courteous, fair and professional.
Excellent! The Frisco Jaguar team was great! Lewis/Gabe deserve additional Kudos for their service
Great dealership and love the free car wash Todd is good sales professional and instrumental in solving a technical problem that took a while to resolve.... Good service professional advisors quick and easy to administer.
Juan was fantastic and wonderful to work with. Would recommend him to friends and family!
Jorge did an amazing job explaining all the options of services and worked with me to complete what I needed to be done.
Jason the service manager is very knowledgeable, professional , polite and very nice.. Lauren is also nice and very helpful . Frisco Range Rover by far is The best dealership.
It’s a really friendly and professional dealership with outstanding and knowledgeable staff. Travis Uriegas, in particular, was very good…………………
Jorge is friendly, cheerful and helpful ! We didn't need to wait for too long before we got our car back!
Very professional, efficient and friendly staff. Was taken very good care by Michael, my service advisor, and everybody else I had to deal with.
Friendly, knowledgeable and good experience overall. Alisha took the time to understand the features most important and was able to steer us to a selection of vehicles and ultimately the one purchased.
Austin was fantastic. He kept in constant contact with me and made the process very easy, from trade value through delivery of my vehicle. Mike Mykloff, the store GM came by to make sure that everything was going great. Land Rover Frisco's experience is top notch!
I had a positive experience here. Jonathan was very thorough and informative. I will refer others based on my experience.
Great experience - Huck is great to work with - would highly recommend him and the dealership to others
Jorge was very nice and explained everything. The car was perfect and clean. Love this dealership.
They were very friendly and efficient. I was pleased with how short the wait time was. I was especially pleased that they washed my vehicle.
Alisha was great to work with. She is very knowledgeable about all of the vehicles and prompt with any follow-ups.
Took our Range Rover Sport in for a leak warning message and a parking sensor inop message. The coolant leak was visible as the thermostat. The sensor had wiring chewed through by a rodent, easily visible. I also brought it in for an annual service (oil change). I was quoted $250 to diagnose the coolant leak, $250 to diagnose the sensor, $600 for the annual service which includes a safety inspection (about as involved as the annual required by TX that costs $20).
The "diagnosis" confirmed a leaking thermostat and wire chewed threw. I was quoted $1053 to replace the thermostat and leak ... Read More DealerRater - Dec 7, 2023
My Jaguar has been getting serviced here for the last couple of years and the service has been great. Jorge was great to deal with and got me taken care of. My next service appt is already scheduled for 2024. Thank you.
Michael always is very friendly and very knowledgeable. He always keeps me up-to-date on what is going on.
I will only return to this dealership for service if I absolutely must. This service should have been completed properly the first time my vehicle was in for this issue. It is beyond ridiculous to wait for 3 hours for a tire repair, after making an appointment.
I have had 4 Land Rovers-all taken care of LR Frisco. They are absolutely the BEST. Most knowledgable sales people, most knowledgable service folks.
Dealership is convenient and all the staff help eachother to make sure customer is taken care of
Great technicians! And car is returned clean and quality checked. Very happy with the service department.
I took my car in for repairs that were not fixed despite me having pictures and videos of the issues. I also caught the technician not trying to diagnose my car in ANY WAY thanks to the Land Rover app tracking my car and noticing it hadn’t been turned on in 10 days while being at the dealership. Then, after complaining about this, I got it back and immediately my AC starts making noises it never has, and the buttons on my steering wheel are no longer working. Something bad happened to my car in their care, and now I ... Read More DealerRater - Dec 3, 2023
Excellent service and quick turn around. I’ve been a Jaguar owner for over 20 years and appreciate great customer care.
Excellent customer service. Thank you for making our car buying experience so easy and special.
Good customer service and friendly sales team made the experience streamlined and easy to purchase a car
Great service and good communication over the entire service process. Was quick and efficient process
Anthony was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.
t h a n k s t o j o n f r e y
Jorge was excellent to work with. Communicated well. Always courteous and timely in his response.
Robert at Land Rover Frisco provided excellent service. I took my Rover in with a short heads-up notice and Robert was able to get the Rover serviced and given back in a timely manner. The shuttle service to pick up and drop off was really convenient.
Best service on have ever experienced in all my days of buying vehicles! Would recommend 100%
Michael is great! Got us in without any notice and picked up the next day with all repairs completed!
Great customer service and experience. It's a beautiful dealership. I had a concern about a test drive that was cleared up extremely quick and was provided a detail explanation. I truly appreciate that. Thanks again
Top notch dealership…….from the service drive to sales to finance. Employees work hard to make purchasing a vehicle pleasurable experience.
Great service as always. It’s why we will keep coming back to this dealership.
Fantastic service! So helpful, courteous and understanding! Really the best service I have ever experienced
I always feel welcome at Jaguar. Todd has made my experience very easy. I love my car!
Todd kept us informed through the entire process. Very helpful, especially considering all the supply chain issues from Covid.
Mark Cobb did a great job getting me in and out as I waited on my car. I live in Beaumont so getting back on the road quick is important.
Matt was a great salesman and made my driveway dream come through and made my pre-order process seamless
Very timely service! Customer service was great. I would recommend to my family and friends.
Juan was so amazing and easy to work with. He made buying my first Range Rover such a great experience.
I purchase a 70k vehicle and I was expected to receive a present and I ask for a free cap which i never get.
Land Rover Jaguar Frisco went well beyond my expectations in all areas of my customer experience with the purchase of my vehicle. Alisha in sales was absolutely amazing and Lee would oversaw the final documents signing made everything so seamless and hassle free I could not have asked for more. As with all car purchases there are nerves involved and fear of the unknown but with Land Rover Jaguar Frisco they have the customer experience down to a science. As someone that has specialized in international customer relations for Delta Airlines for over 30 years I know what is expected to ... Read More DealerRater - Nov 25, 2023
Austin was professional and friendly. The entire process was smooth and easy. I would highly recommend Austin Miller.
I cannot express how appreciative I am of the wonderful service I received at Land Rover Frisco. 1st class service.
Honestly I am still in disbelief. I was not expecting to drive out of Land Rover with my ultimate dream car 🥰. Melody was extremely patient and the entire team made it possible for me to get the best deal. I feel beyond blessed and grateful for everyone at Land Rover. Thank you all so much.
Overall, my experience with Land Rover Frisco was exceptional. The friendly and professional staff, selection of vehicles, seamless financing process, and outstanding after-sales support sets this dealership apart. I would highly recommend Land Rover Frisco to anyone in search of a luxury vehicle, as they truly prioritize customer satisfaction and provide a memorable car-buying experience.
Jorge is always very attentive, respectful and explains everything about the service. He is always ready to help and answer all my questions.
Matthew made the sales process very easy and kept us updated along the way. He was always available to quickly respond to our questions.
Lauren my service advisor was great and very helpful. Thank you so much for getting my car out on time.
Excellent people to work with. Lauren answered all of my questions. She met all of my expectations. Good to have women in the service area.
Land Rover Frisco Service Center is the Best! They make owning a Range Rover easy.
It was great working with Robert. He was always courteous and professional and a huge help in figuring out what was going on with the vehicle.
Lewis was very helpful and professional. He went above and beyond to help us out.
Service was amazing ! Great dealership ! Can’t thank Lewis enough for handling our maintenance and recalls !
My service rep lauren was professional, very helpful, and polite. love the service you guys provide there.
They have loaner car ready and Jeorge kept me up to date including price of each work cost.
Good service, friendly advisor. Car was ready before estimated time. Will be back for future car maintenance.
The service department is awesome. Robert kept me informed with the entire process. Receptionist at check out was so friendly.
I had another great experience. The staff is always so friendly and nice. Michael T always take great care of me when I come in. Thank you.